Skilljar

Skilljar is a cloud-based learning management system designed for businesses to train their customers, partners, and external audiences. With a focus on customer education and external training, Skilljar enables companies to create engaging online learning experiences that drive product adoption, customer success, and revenue growth.

Company History

Skilljar was founded in 2013 in Seattle, Washington. The company started with a mission to help businesses accelerate product adoption and customer success through effective online training. Since then, Skilljar has become a leading customer education platform, serving hundreds of businesses worldwide, including many Fortune 500 companies.

Product Overview

Skilljar offers a range of features to support customer education and external training, including:

  • Course authoring and multimedia content support
  • Branding and customization options
  • Learner management and segmentation
  • Assessments, quizzes, and course completion certificates
  • Reporting and analytics on learner engagement and performance
  • Integrations with CRM, marketing automation, and customer support tools

Skilljar also provides a mobile-responsive learning environment and supports multiple languages to cater to global audiences.

Suitable Industries and Use Cases

Skilljar is well-suited for industries that prioritize customer education and external training, such as:

  • Software and technology companies
  • Professional services and consulting firms
  • Manufacturing and equipment providers
  • Healthcare and medical device companies
  • Financial services and insurance providers

Common use cases for Skilljar include onboarding new customers, product training, certification programs, partner enablement, and continuing education.

Skilljar Key Strengths

  • Purpose-built for customer education and external training
  • Strong analytics and reporting capabilities
  • Extensive integrations with business tools and platforms
  • Flexible branding and customization options
  • Exceptional customer support and success management

Pricing and Licensing

Skilljar offers custom pricing based on the number of learners, features, and support needs. The company does not publish pricing information publicly, but interested organizations can request a demo and price quote. Skilljar typically works with mid-market and enterprise companies with significant customer education and external training needs.

Frequently Asked Questions

  1. How does Skilljar support customer onboarding and success? Skilljar provides tools to create personalized learning paths, track learner progress, and measure the impact of training on customer success metrics like product adoption, retention, and revenue.
  2. Can Skilljar integrate with my company’s existing tools and platforms? Yes, Skilljar offers pre-built integrations with popular CRM, marketing automation, and customer support tools, as well as an API for custom integrations.
  3. Does Skilljar offer any tools for monetizing customer education? Yes, Skilljar supports ecommerce functionality, allowing you to sell courses and training programs to customers and partners. The platform offers subscription and one-time purchase options, coupons, and revenue tracking.
  4. How does Skilljar ensure the security and privacy of customer data? Skilljar is SOC 2 Type II and GDPR compliant, employing secure cloud hosting, data encryption, and role-based access controls. The platform also supports single sign-on (SSO) and two-factor authentication for added security.

Ready to Learn More?

Contact us to learn more about Skilljar or get help with your LMS vendor selection process.

Key Features of Skilljar

Customer Education and External Training

  • Customizable learning paths and course catalogs
  • Self-paced and instructor-led training options
  • Multimedia content support (video, audio, slides, documents)
  • Assessments, quizzes, and course completion certificates
  • Social learning and discussion forums

Branding and Customization

  • White-labeling and custom domain support
  • Customizable themes and layouts
  • Localization and multi-language support
  • CSS and HTML editing for advanced customization
  • Single sign-on (SSO) and custom user authentication

Analytics and Reporting

  • Learner engagement and course completion metrics
  • Revenue attribution and customer health scores
  • Customizable reports and dashboards
  • Data export and API access
  • Integration with business intelligence tools

Integrations and Ecosystem

  • Pre-built integrations with CRM, marketing automation, and customer support tools
  • API and webhooks for custom integrations
  • Zapier integration for connecting with 1,000+ apps
  • Partner ecosystem and app marketplace
  • Professional services and implementation support

Ecommerce and Monetization

  • Subscription and one-time purchase options
  • Coupons, discounts, and promotional offers
  • Multiple payment gateways and currencies supported
  • Revenue tracking and reporting
  • Integration with billing and accounting systems

Security and Compliance

  • SOC 2 Type II and GDPR compliant
  • Secure cloud hosting and data encryption
  • Role-based access control and user permissions
  • Single sign-on (SSO) and two-factor authentication
  • Compliance with industry standards (SCORM, xAPI)

Visit Skilljar to learn more.